When should I arrive for my treatments?We recommend arriving at least 30 minutes before your treatments as to get changed into our plush robes and slippers, fill out any necessary paperwork so that we may give you the best and most relaxing of treatments.
What if I am late for my appointment?Arriving late may result in a shortened appointment to prevent delays for the other guests, however the full fee will still be charged.
How much should I undress for my massage?We suggest that you undress to your level of comfort. Our robes and slippers are provided for you so undergarments are optional. During your massage, you are always draped and only the areas being massaged will be exposed then re-draped.
Are there any guidelines for scheduling your appointments?Credit cards are needed to schedule appointments much like a fine hotel. Credit cards are never charged unless you fail to follow our cancellation policy. When using a gift card, the gift card must be present at checkout.
What is good spa etiquette?We ask that you turn off cell phones and maintain a quiet voice in the spa and common areas to maintain the integrity of treatments of all guests. Smoking is not permitted in any areas of our spa.
How long should my hair be before waxing?Your hair should be at least a quarter of an inch. You may trim areas before arriving leaving enough hair to wax.
Should I shave or wax the day before or the day of my body treatment?Since both waxing and shaving exfoliate the skin, you will not want to exfoliate the area again with a scrub so refrain from both of these at least a couple of days before or after treatment.
How long should I refrain from using exfoliating products before I have microdermabrasion or glycolic treatments?Every skin is different, but you should refrain using these products at least 72 hours before treatment, also discuss care of your skin with your esthetician.
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